How can we help you?
Billing Inquiries
Phone: 866.921.3505
Email: collections@safestreets.com
Hours of Operation
Monday Through Friday
7:00am – 6:00pm MST
Customer Support
Phone: 855.980.2545
Email: customerconcerns@safestreets.com
Hours of Operation
Monday – Friday
7:00am – 6:00pm
Moving to a New Address?
Phone: 877.740.4810
Email: relocations@safestreets.com
Hours of Operation
Monday – Friday
7:00am – 6:00pm
National/Commercial Support
Phone: 208.403.7099
Email: ctaylor@safestreets.com
Become a Dealer
Phone: 919.810.7596
Email: agager@safestreets.com
Troubleshooting
I can't see my camera footage.
You can view your system through the Total Connect/Resideo app, Google Home, or the ADT Control app.
If you need additional help, please call our customer support team at 855-980-2545.
My doorbell is dead.
For assistance, please contact our customer service team at 855-980-2545.
My doorlock won’t work.
For assistance, please contact our customer service team at 855-980-2545.
I can't arm my system.
For assistance, please contact our customer service team at 855-980-2545.
My sensor fell.
For assistance, please contact our customer service team at 855-980-2545.
Why doesn’t my skybell doorbell not work with my app anymore?
The Skybell doorbell is no longer supported by our apps.
To continue service, customers will need to upgrade to the VX1 doorbell. An email with details was sent to all customers. For further assistance, please contact our care team at 855-980-2545.
Billing & Payments
How to do equipment billing for all financing options?
If you purchased additional equipment, please contact our care team at 855-980-2545 for replacement assistance.
How do I pay my MMR?
You can pay your monthly monitoring bill directly through your ADT portal.
If you prefer, you can also call our care team for assistance at 855-980-2545.
How to do equipment billing for all financing options?
If you purchased additional equipment, please contact our care team at 855-980-2545 for replacement assistance.
How do I pay my MMR?
You can pay your monthly monitoring bill directly through your ADT portal.
If you prefer, you can also call our care team for assistance at 855-980-2545.
What is a chargeback period?
The chargeback period lasts for 13 months.
After this period ends, SafeStreets USA no longer has access to your account. At that point, ADT will handle all account-related concerns. You can reach ADT at 800-238-2727.
Warranty & Replacement
What is the warranty period?
After that, your account is managed by ADT, and they will handle all account-related concerns. For assistance, you can reach ADT at 800-238-2727.
Who is supposed to replace the equipment for builders?
Equipment installed with your home must be replaced by your builder.
If you purchased additional equipment, please contact our care team at 855-980-2545 for replacement assistance.
Visa Gift Cards
Where is my VRC card?
Have you received your VRC form by email?
If not, please contact our care team at 855-980-2545 for assistance.